AI Booking Workflow for Slovenia Tourist Taxi

Managing bookings can be one of the biggest headaches for service businesses:
❌ Endless back-and-forth emails
❌ Missed reservations and lost customers
❌ Manual work that eats up time

We solved this for Slovenia Tourist Taxi by building an AI-powered booking system that handles the entire process — from first customer chat to confirmed driver — completely automatically.

Solution Overview

The workflow combines a chatbot booking assistant with a driver approval system, ensuring:
– Customers get instant responses and trip confirmations
– Drivers receive clear offers and only need to click to accept
– Admin work is reduced to zero, since everything is logged and synced in real time

Results & Business Impact

24/7 Availability

No missed leads — bookings available anytime.

Time Savings

Eliminated manual admin work and endless emails.

Scalable

Can handle multiple bookings simultaneously without bottlenecks.

Curious how it feels in practice?
Try the Live Example here

Technical Summary

The system automates two main steps:

1. Chatbot Booking
– AI agent (Google Gemini) gathers all booking details
– Suggests trips, calculates prices, requests ID scans
– Logs bookings in Google Sheets & sends offers to drivers

2. Driver Approval
– First driver to accept updates booking status
– System creates Google Calendar event
– Confirmation emails sent to both client & driver

Tools used: Google Sheets, Google Drive, Gmail, Google Calendar, AI Chat Agent.